HOW DO YOU SHIP ?
For U.S.A., we ship using a variety of carriers (from a variety of fulfillment centers in addition to our warehouse in Johnstown, NY). Orders may ship via USPS, UPS, FedEx, Smartpost, etc… our goal is to use a cost effective method while keeping our commitment to have your order arrive within the expected timeframe. For International shipments, we ship USPS only. You may select your shipping speed during checkout. If you have a specific carrier request – you must email us at email@example.com immediately after placing your order.
WHEN WILL MY ORDER SHIP ?
Orders are processed within 1-2 business days of receipt and shipped within 1 – 3 business days. If you need your order by a specific date, it is generally best to call us (978-689-0500) to confirm availability of stock and the best method of shipment to get your order to you on schedule.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE ?
Shipping times depend on what state you are shipping to and what shipping method you choose. Orders ship from various fulfillment centers throughout the USA, Monday through Friday. Please add shipping time to processing time.
DO YOU SHIP INTERNATIONALLY ?
Yes. We ship international orders via USPS and offer both Priority (6-10 business days) and Express (3-5 business days) options on our website www.skwoosh.com. An exact shipping rate (based on the size of your order, the service level you choose and exact destination address) can be obtained during the checkout process, just prior to confirming your order. History has shown that some orders can take up to an additional week or so above USPS's estimate to arrive at the customer's doorstep (unusual, but it does happen). Once an order leaves our warehouse it is the responsibility of USPS to get the package to your local customs agency, who then gets it to your local carrier service. Customers are responsible for any incoming VAT, duty and import taxes you may be surcharged upon receipt of your order.
DO YOU SHIP TO PO BOXES AND APO/APE ADDRESSES ?
Yes, but you must select USPS as your shipping method.
WHY ARE SHIPPING COSTS SO EXPENSIVE ?
Our shipping rates are designed to cover our costs, not to be a profit center. We use the weight of your order and the destination address to calculate the rate. We use actual USPS and UPS rates, adding a modest handling fee.
DO YOU ACCEPT PURCHASE ORDERS ?
We consider purchase orders from organizations with prior approval. Please contact us at firstname.lastname@example.org or (978) 689-0500 if you would like to use a P.O.
CAN I PAY BY C.O.D ?
No. Payment is required in advance of all purchases. We accept Mastercard, Visa, Discover and American Express.
IS IT SAFE TO PLACE MY ORDER ONLINE ?
When you place an order or enter personal information anywhere on our website, you are on a secure server (most browsers have a lock symbol to indicate a secure server). All data is encrypted to protect it from unauthorized access.
DO I HAVE TO USE YOUR WEBSITE TO PLACE AN ORDER ?
We are more than happy to take your order over the telephone. Please call us at (978) 689-0500 Mon thru Friday between 8:00 and 3:00pm (EST). We accept all major credit cards. However, please keep in mind that ordering via our website is the most secure and quickest method to get your order fulfilled.
HOW DO I KNOW YOU RECEIVED MY ORDER ONLINE ?
Once your order is complete, you will see a final page with a confirmation number. An email will be sent to you with a confirmation number. If you do not see the final page with the confirmation number, your order was not completed. If you do not receive a confirmation e-mail it is possible that there was a typo in your email address or the confirmation email was blocked as potential SPAM. If you are unsure about your order, or noted an error in the confirmation, please feel free to give us a call at (978) 689-0500 ext. 26.
WHY DO YOU NEED MY EMAIL ADDRESS ?
We use your email address to confirm your order and to contact you if there are any issues regarding your order. Also, we periodically send discount promotions to our existing customers via email. We do not sell any of our customers' information to other companies.
DO YOU OFFER WHOLESALE PRICES ?
Yes, please email us at email@example.com for wholesale pricing.
CAN I CHANGE AN ORDER AFTER I HAVE SUBMITTED IT ?
Possibly. Email firstname.lastname@example.org immediately and if your order has not been shipped, we may be able to make any changes to your order that are necessary. email@example.com is monitored 24/7 so is often the fastest way to communicate your request for a change.
WHAT IF AN ITEM I ORDER IS NOT IN STOCK ?
If an item becomes backordered, we will notify you via email and let you know when your order is expected to ship. We try to keep our website updated with current product status, but occasionally, simultaneous large orders catch us before we have time to update our website.
CAN I RETURN AN ITEM ?
SKWOOSH™ offers no-hassle returns within 30 days from purchase - please refer to our No-Hassle Return Policy for more details.
CAN I BUY YOUR PRODUCTS LOCALLY ?
Yes, we have many dealers across the U.S.A. and internationally. Refer to our DEALER LOCATOR to locate a dealer near you. Keep in mind, as we carry a variety of products, dealers only carry a subset of our offering.
DO YOU PERSONALIZE ITEMS ?
Yes. Some of our items can be silk-screened with a bulk purchase. Please email us at firstname.lastname@example.org for more details.